Joshua Schrock

Objective

Detail-oriented and innovative professional with a strong passion for artificial intelligence and effective prompt engineering, seeking a position that leverages my expertise in creating efficient solutions and exploring new use-cases for AI. Keen on staying ahead of the curve in AI advancements, I am committed to making a meaningful impact in the field by harnessing my out-of-the-box thinking, adaptability, and dedication to finding innovative solutions.

Skills

• Proficiency in AI technologies, such as GPT-3, GPT-4, ChatGPT, and locally installed Stable Diffusion Automatic1111.
• Familiarity with Linux, command prompts, Excel, HTML, and graphic design.
• Strong problem-solving skills, with a focus on finding efficient and innovative solutions.
• Adaptability and ability to learn new information technologies quickly.
• Related hobbies: 3D modeling, 3D printing, and building/repairing/troubleshooting computer hardware.

Work Experience

Installer, Senior Technician, Trainer

DIRECTV/AT&T, 2009 - Present

• Install, service, and troubleshoot DIRECTV and AT&T telecom equipment including home entertainment systems, fiber optics, satellite TV, internet, and home security systems.
• Customer education specialist and tutorial expert.
• Top 5% customer satisfaction score with consistent top-rated customer service for 15 years.
• Field train new technicians. Outreach trainer of visiting home office personnel and upper management staff.
• Self manage: time, inventory, safety, and equipment.
• Recommended at least five tools for technicians to increase safety and efficiency that were implemented for use nationwide.
• Nominated for and completed cross training internship with Engineering Department at El Segundo Home Office, assisting engineers in better understanding technicians' work and solving long-standing technical problems in burn-in racks.

Slot Floor Supervisor, Trainer

Chumash Casino Resort, 2002 - 2005

• Customer satisfaction, risk management, conflict resolution, team leadership.
• Supervise over 30 slot clerks and interacted with over 30 drink servers, managing employee-employee disagreements and customer conflicts professionally and effectively.
• Responsible for payouts up to $4,999.99 cash and hopper bags worth over $25,000.
• Train new slot clerks and supervisors.
• As slot mechanic: maintain, troubleshoot, and repair 2,000 slot machines from 14 manufacturers.

Education

Associate of Electronic Engineering Technology

Lincoln Technical Institute, Allentown, PA

Publications/Achievements

How to Own Bitcoin: Adventure Version
by Joshua Schrock (under the Pen Name: Jason Aralia)
Amazon link https://amzn.to/3j9qttl

Published on February 6th, 2021. Best-seller in the E-commerce category for three weeks. Wrote and self-published the book within four months of deep-diving into cryptocurrency custody methods.
Achievement Unlocked - Best Seller